Shipping & Returns

Shipping: All Contiguous US States (Except for Hawaii & Alaska)

**At this time, we cannot ship to Alaska or Hawaii, we apologize in advance ** 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Once your order has been processed and picked up by the carrier, we will provide you tracking information. Normally, shipping would take around 7 to 10 business days but this can depend on your location.

*The shipping time is only an estimate, not a guaranteed service. It may change along with the local situation and weather.

**All carriers/delivery teams will only provide curbside delivery. Due to liability reasons, delivery inside, the driveway, or any possible private area is not allowed*

***We will NOT cover any expense for your project if there are any changes of the shipping time. Please order ahead of time.

Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

The carrier will call you to set up a delivery time, please have someone who is at least 18 years old at the address to inspect and sign to receive the order.
It will be considered as a return if no one is answering the phone, the carrier will send it back to us, and the return shipping fee will be deducted from the refund amount.

Additionally, the carrier will not able to hold the item if you are not able to receive the item in a reasonable time frame.

When you receive your order, please check for any damages or issues. If there is any damage or cracking, please leave a note on the receipt sheet and report any issues to our company. You have 48 hours to report any damages or missing parts. If that time is over, the time frame for reporting damages or missing parts will be closed. Please be aware of this issue when you receive your items.

 

 

ORDER TRACKING
Once your product leaves our warehouse, we will send you and email with a link to the freight carrier’s website and the tracking number. Tracking numbers take 1 business day to update.

PACKAGE INSPECTION
Please inspect your package upon delivery. If there is obvious damage, please let the freight carrier know that would like to refuse the package and note the damages on the delivery receipt. Contact us within 72 hours to report the damage, by either e-mail or phone.

 

Return Policy:

You may return most new, unopened items within 30 days of delivery. The cost of shipping and return shipping will be deducted. There is a 25% restock fee for all vanity returns. Anything transferred worldwide by customer will not be covered by our Policy or warranty.

Any clearance or discontinued models are final sale as stated in product descriptions and are not admissible for return.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time to receive your return from the shipper (5 to 10 business days), the time it takes to process your return once received (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

ORDER CANCELLATIONS

Please call us with the order number right away if you wish to cancel anything. Any orders processed will incur a flat rate of $50 deducted from refund. Any shipped/picked up order is not cancelable. If it is not refundable with the full amount, it will be considered as a return.