Shipping & Returns

Review delivery timing, inspection requirements and return options before placing your order. If you need help with a shipment or return, contact our customer service team with your order number.

At A Glance

Key shipping and return terms
Item	Policy
Shipping area	Free shipping on all retail orders within the contiguous United States; no shipping to Alaska or Hawaii.
Dispatch time	In-stock orders ship within 5 business days. This is dispatch timing, not a delivery guarantee.
Estimated shipping time	Approximately 7–10 business days, depending on location. Timing is not guaranteed.
Delivery service	Curbside only. Someone age 18 or older must be present to inspect and sign.
Damage or missing parts	Open and inspect within 48 hours of receipt and report issues promptly. Earlier manufacturer-specific delivery instructions may apply; see below.
Return window	Most new, unused items may be returned within 30 days of delivery. Opening solely to inspect does not disqualify an otherwise eligible return.
Return costs	Original shipping and return shipping costs are deducted. A 25% restocking fee applies to change-of-mind vanity returns only, not returns for damaged, defective or incorrectly supplied items.
Order cancellation after 48 hours	A $50 fee applies to cancellations requested more than 48 hours after the order was placed. Shipped orders cannot be canceled.

Shipping & delivery

Where we ship and how long it takes

We offer free shipping on all retail orders within the contiguous United States. We currently cannot ship to Alaska or Hawaii.

In-stock orders ship within 5 business days. This is the time to dispatch your order, not a delivery guarantee.

When you place an order, we estimate shipping and delivery dates based on item availability. Shipping normally takes approximately 7–10 business days, depending on your location. These are estimates, not guaranteed delivery dates; weather and local conditions may affect timing.

Please order ahead of your project schedule. Vanity Plus does not cover project expenses resulting from changes in shipping time.

Shipping charges

Shipping is free on all retail orders within the contiguous United States.

Curbside delivery and appointments

Delivery is curbside only. Carriers do not deliver inside your home, into your driveway or onto other private areas.

The carrier will call to arrange a delivery time. Please ensure someone age 18 or older is available at the delivery address to inspect and sign for the order.

A $150 re-delivery fee applies to missed delivery appointments.

If the carrier cannot reach you and sends the shipment back, it will be treated as a return, and return shipping fees will be deducted from your refund. Carriers cannot hold shipments if you are unable to receive them within a reasonable time.

Tracking your order

Once your order has been processed and picked up by the carrier, we will email your tracking number and a link to the carrier's website. Allow one business day for tracking information to update.

Open and inspect within 48 hours

You must open and inspect all packages and products within 48 hours of receiving your order to check for damage or missing parts, even if installation is scheduled for later. Report any issues to Vanity Plus promptly.

Check at delivery. Inspect the packaging and note visible damage on the delivery receipt. If there is obvious damage, tell the freight carrier you wish to refuse the damaged package and record the reason on the receipt.
Open and inspect promptly. Check the product and included components for cracks, chips, broken glass, damaged finishes and missing parts.
Document the issue. Take clear photos of the damage, packaging and shipping labels. Keep the packaging while the issue is reviewed.
Contact us promptly. Email or call using the details below. Provide your order number, a description of the problem and photos when available.

Please inspect before installation and contact us before installing a damaged item or attempting a repair.

Ancerre deliveries: Follow Ancerre's earlier delivery instructions. For freight shipments, Ancerre specifies inspection with the driver present, inspection within one hour and same-day damage reporting. Its damage-reporting instructions state no later than 24 hours after receipt. Do not wait 48 hours to report Ancerre delivery damage. See Ancerre's shipment inspection instructions and company policy.

For manufacturer defect coverage, see our Warranty Information page. The 48-hour inspection requirement concerns delivery condition and does not replace manufacturer warranty periods or manufacturer-specific shipping-damage procedures.

Returns & fees

Return eligibility

Most new, unused items may be returned within 30 days of delivery.
You must open and inspect the package and product within 48 hours of receiving your order to check for damage. Opening solely to inspect does not disqualify an otherwise eligible return. Keep the original packaging and included components.
Clearance items and discontinued models identified as final sale in their product descriptions are not eligible for return.
Items forwarded internationally by the customer are not covered by our return policy or warranty.

Costs deducted from your refund

The original shipping cost.
The return shipping cost.
A 25% restocking fee for change-of-mind vanity returns only. This restocking fee does not apply to returns for damaged, defective or incorrectly supplied items.

How to start a return

Contact us with your order number and details of the item you wish to return. We will provide instructions for returning items from your order. Please contact us before shipping an item back.

When to expect your refund

You should generally expect your refund within four weeks of handing your package to the return carrier. Many refunds arrive sooner. The estimated timeline includes:

Return transit: 5–10 business days.
Processing after receipt: 3–5 business days.
Bank processing: 5–10 business days.

Order cancellations

Call us as soon as possible with your order number if you wish to cancel.

Cancellations after 48 hours: A $50 cancellation fee will be deducted from the refund for cancellation requests made more than 48 hours after the order was placed.
Orders already shipped or picked up by the carrier: These cannot be canceled. Any eligible return is handled under the return policy and fees above.

Contact customer service

Our team is available Monday–Friday, 9 a.m.–4 p.m. Eastern Time.

Email: info@vanity-plus.com
Phone: (609) 776-1038
Online: Contact Us

If you are not satisfied with your product, please reach out so we can help you understand the options available under this policy.