Vertex Plus - Smart Toilet
Vertex Plus - Smart Toilet
Revolutionize your hygiene routine with our Vertex Plus Smart Toilet. Advanced cleansing technology and personalized comfort settings ensure an exceptional experience. Invest in your daily wellness with smart bathroom innovation..
What's Included:
Not Included
Trusted Warranty:
Vertex Plus - Smart Toilet
FAQ
Price Guarantee
At Vanity Plus, we take pride in offering you the best bathroom vanities on the market, backed by our unbeatable price guarantee. When you choose one of our premium vanities, you can rest assured that you are making a smart and secure investment for your home. Our commitment to quality craftsmanship, stylish designs, and durable materials ensures that your purchase will stand the test of time, delivering both functionality and aesthetics. Moreover, with our price guarantee, you can be confident that you won't find a better deal elsewhere. If, by any chance, you come across a lower price on a similar product, we'll match it and even beat it by 5%.
Your satisfaction is our top priority, and we want you to feel confident that you are getting the best value for your money. So, indulge in the luxury of our bathroom vanities with peace of mind, knowing that your purchase is not only safe but also the finest choice available. Experience the ultimate combination of quality, affordability, and exceptional customer service only at Vanity Plus.
Warranty Information
Find warranty information for your purchase and learn what to do if an item arrives damaged or develops a problem. Coverage varies by manufacturer, product and component. Refer to the warranty supplied with your product for the terms that apply to your purchase.
Inspect your delivery within 48 hours
Please open and inspect all packages and products within 48 hours of receiving your order, even if installation is scheduled for a later date.
- Check the packaging and each item for cracks, chips, broken glass, damaged finishes or missing components.
- Photograph any damage, the outer packaging and the shipping labels. Keep the packaging while the issue is being reviewed.
- Contact Vanity Plus promptly if you find damage or missing items. Include your order number, photos and a short description.
- Inspect the product before installation. If you find damage, contact us before installing or attempting a repair.
Ancerre orders: Earlier delivery inspection and damage-reporting instructions apply. See the Ancerre section below; do not wait 48 hours to report Ancerre delivery damage.
This inspection reminder concerns delivery condition. Manufacturer warranty coverage and its applicable time limits are described separately below. For delivery and return procedures, see our Shipping & Returns page.
Warranty coverage at a glance
The summary below covers the manufacturers listed on this page. Warranty eligibility, exclusions and available remedies depend on the manufacturer's terms.
Blossom
| Product category | Warranty period |
|---|---|
| Vanities | 1 year from purchase |
| Bathroom accessories | 1 year from purchase |
| Mirrors and medicine cabinets | 1 year from purchase |
| LED mirrors | 2 years from purchase |
| Drain accessories | 1 year from purchase |
| Faucets | Limited lifetime coverage for the original consumer while they own the home where the faucet is installed; see conditions below. |
Moreno Bath
One-year limited warranty covering defects in materials and workmanship for the original purchaser, with proof of purchase from Moreno Bath or an authorized dealer. See the detailed terms below for exclusions, claim requirements and remedies.
The existing Moreno Bath terms refer to both the purchase date and the delivery date in different provisions. Contact us with your receipt and delivery date so we can confirm the applicable timing for your claim.
Ancerre Designs
Ancerre provides limited coverage for defects in materials and workmanship. Eligibility depends on the product-specific terms, including purchase through an authorized dealer and normal residential use by the original owner at the original installation site.
| Product category | Warranty period |
|---|---|
| Bath vanities | 3 years from purchase |
| Bathtubs | 3 years from purchase; see pre-installation leak-test and activation requirements below. |
| LED mirrors | 1 year from purchase; see installation and documentation requirements below. |
These periods should not be applied to other Ancerre product categories without checking the model's documentation. See Ancerre's detailed terms and claim instructions below.
Other manufacturers and product-specific coverage
If your brand or product is not listed here, check its product page and included warranty documentation, or contact us for help finding the correct terms. Do not apply another brand's warranty to your product.
How to request warranty help
- Gather your order details. Have your order number or dated proof of purchase, product name, model and purchase date ready.
- Describe the issue. Include when you noticed the problem and clear photos of the item and affected area.
- Contact Vanity Plus. Email info@vanity-plus.com or use our Contact Us page so we can help identify the applicable warranty and next steps.
- Wait for return or repair instructions. Contact us before sending an item back or arranging a repair. Manufacturer authorization may be required.
Shipping, labor, removal and reinstallation costs may be excluded. Review the terms for your manufacturer before arranging work.
Detailed manufacturer terms
Expand the sections below to read the warranty terms listed for each manufacturer:
Blossom faucet warranty — coverage, exclusions and limitations
Blossom faucet terms
- Blossom warrants, to the original consumer, the ceramic cartridge, parts and the finish used in Blossom faucets to be free from manufacturing defects in material and workmanship for a “Lifetime,” as long as the original consumer owns the home in which the faucet(s) are installed. If any such Blossom faucet proves to be defective during the warranty period to the original owner, Blossom will provide replacement parts free of charge at the location of the purchase.
- *This warranty does not cover ceramic cartridges, parts or finishes which have been improperly installed, damaged or subjected to misuse or abuse used in a location other than a residential kitchen or faucets which are scratched or scuffed due to the use of corrosive or abrasive cleaning agents. This warranty does not cover shipping costs, labor costs, or any other costs associated with the installation or replacement of the product/parts and is extended only to the original consumer-purchaser of the faucet.
- Blossom is not responsible or liable for indirect, special or consequential damages arising out of or in connection with the use or performance of its faucets or ceramic cartridges, and its liability under this warranty is limited to replacement of the defective material at the location of purchase.
- **Blossom makes no additional warranties, expressed or implied, and any implied warranty including that of merchantability or fitness for a particular purpose is limited in its duration to the duration of the written limited warranties set forth herein. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages or limitations on the duration of an implied warranty, so the above limitations or exclusions may not apply to you.
- This warranty gives you specific legal rights and may also have other rights, which vary from state to state, or province to province.
Moreno Bath — one-year limited warranty terms
One Year Limited Warranty
The warranty obligations of Moreno Bathroom Vanity Inc. (“Moreno Bath”) for these products are limited to the terms set forth below:
What IS Covered:
All of our products come with a one-year warranty. This limited warranty covers defects in materials and workmanship in this product. Should the product contain manufacturer defects or if it does not work upon arrival, this warranty covers a max of two replacements within one year from the date you received your order. This warranty does not cover physical damage from misuse or accidental damage to the product. We will only honor warranty claims of purchases made from Moreno Bath Inc or authorized dealers.
After two replacements are issued, you have the option to opt for store credit.
Proof of purchase is required.
What is NOT Covered
Process defects do not include the customer's subjective requirements for the product, and do not include small errors that do not affect the normal use and appearance of the product.
This limited warranty does not cover a slight color difference between the real object and the picture. Due to lighting reasons, the color of the physical item will be different in different lighting environments, and it will also be slightly different when taken with a mobile phone or camera. Especially the specular and wood grain colors. For the color of the wood grain, please mainly refer to the grain of the wood grain to judge.
This limited warranty does not cover any damage, deterioration, or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Moreno Bathroom Vanity Inc. to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. Without limiting any other exclusion herein, Moreno Bathroom Vanity Inc. does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated hardware(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.
How Long this Coverage Lasts
The standard limited warranty for Moreno Bath products is 1 year from the date of original purchase, no exceptions.
Who is Covered
Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of this product.
What Moreno Bath Will Do
Moreno Bath will, at its sole discretion, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty: 1. Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and labor to complete the repair and restore this product to its proper operating condition. Moreno Bath will also pay the shipping costs necessary to return this product once the repair is complete. 2. Replace this product with a direct replacement or with a similar product deemed by Moreno Bath to perform substantially the same function as the original product. 3. Issue a refund of the original purchase price less depreciation to be determined based on the age of the product at the time remedy is sought under this limited warranty.
What Moreno Bath Will Not Do Under This Limited Warranty
If this product is returned to Moreno Bath or the authorized dealer from which it was purchased, or any other party authorized to repair Moreno Bath products, this product must be insured during shipment, with the insurance and shipping charges prepaid by you. If this product is returned uninsured, you assume all risks of loss or damage during shipment. Moreno Bath will not be responsible for any costs related to the removal or re-installation of this product from or into any installation. Moreno Bath will not be responsible for any costs related to any setting up this product, any adjustment of this product, or any kind of costs required for a specific installation of this product.
How to Obtain a Remedy Under This Limited Warranty
To obtain a remedy under this limited warranty, you must contact either the authorized Moreno Bath reseller from whom you purchased this product or the Moreno Bath office nearest you. For a list of authorized Moreno Bath resellers and/or Moreno Bath authorized service providers, visit our web site at www.morenobath.com or contact the Moreno Bath office nearest you. In order to pursue any remedy under this limited warranty, you must possess an original, dated receipt as proof of purchase from an authorized Moreno Bath reseller. If this product is returned under this limited warranty, a return merchandise authorization number, obtained from Moreno Bath, will be required (RMA number). You may also be directed to an authorized reseller or a person authorized by Moreno Bath to repair the product. If it is decided that this product should be returned directly to Moreno Bath, this product should be properly packed, in the original carton, for shipping. Cartons not bearing a return authorization number will be refused and a refund will not be processed.
Ancerre Designs — category-specific limited warranties
This is a summary. Review the manufacturer's document for your product and purchase, including its care and installation instructions, before arranging work.
Bath vanities: 3-year limited warranty
Coverage runs from purchase and is limited to the original owner and installation site, authorized-dealer purchases and normal residential use. Exclusions include improper care or installation, misuse, alterations, fire or flood, and natural variations in stone, quartz or wood. Installing a vanity with obvious visual defects voids coverage under Ancerre's terms. Labor, removal and reinstallation expenses are excluded.
Read Ancerre's vanity warranty and care instructions (PDF).
Bathtubs: 3-year limited warranty
The non-transferable limited warranty begins at purchase for personal or single-family residential use. Ancerre decides whether to supply a replacement part or component; it does not reimburse labor. Exclusions include installation or care that does not follow its instructions, misuse, alterations and damage caused by carriers or installers. Damage or finish defects discovered before installation should be reported before proceeding.
Before installation: Follow the installation and care guide, perform the required leak test, and send proof of purchase plus a photograph of the tub being tested to orders@ancerre.com to activate the bathtub warranty.
Read Ancerre's bathtub installation, care and warranty guide (PDF).
LED mirrors: 1-year limited warranty
The period begins at purchase from an authorized Ancerre distributor or dealer. Products sold as secondhand, open-box, blemished, store-display or already-damaged items are excluded. Its terms require installation by a licensed electrician or tradesperson in accordance with local regulations, proof of purchase and an electrical-safety certificate when requested. Exclusions include improper installation or care, unauthorized repairs or modifications, electrical-supply faults and ordinary wear. Labor and removal or installation expenses are excluded. Replacement parts receive the remaining original warranty period.
Read Ancerre's LED-mirror warranty and claim instructions (PDF).
Delivery damage: earlier instructions apply
For freight deliveries, Ancerre specifies inspection with the driver present, inspection within one hour and damage reporting the same day. Its company policy says to report delivery damage no later than 24 hours after receipt. The separately published LED-mirror warranty PDF states four days for shipment-damage reports. Because these published instructions differ, report any damage immediately and contact Vanity Plus to confirm the requirements for your shipment; do not wait for installation or assume the general 48-hour inspection request overrides Ancerre's instructions.
Ancerre shipment inspection instructions · Ancerre company and return policy
How to request help
Contact Vanity Plus at info@vanity-plus.com or through our Contact Us page with your order number, dated proof of purchase, model, photos and a description of the issue. Ancerre accepts warranty claims at orders@ancerre.com or 888-830-8828. Contact us or Ancerre before installation, modification, repair or return when an issue is identified. Keep the product and packaging until you receive instructions. Manufacturer review determines eligibility and the remedy available under the applicable terms.
Shipping & Returns
Review delivery timing, inspection requirements and return options before placing your order. If you need help with a shipment or return, contact our customer service team with your order number.
At A Glance
| Item | Policy |
|---|---|
| Shipping area | Free shipping on all retail orders within the contiguous United States; no shipping to Alaska or Hawaii. |
| Dispatch time | In-stock orders ship within 5 business days. This is dispatch timing, not a delivery guarantee. |
| Estimated shipping time | Approximately 7–10 business days, depending on location. Timing is not guaranteed. |
| Delivery service | Curbside only. Someone age 18 or older must be present to inspect and sign. |
| Damage or missing parts | Open and inspect within 48 hours of receipt and report issues promptly. Earlier manufacturer-specific delivery instructions may apply; see below. |
| Return window | Most new, unused items may be returned within 30 days of delivery. Opening solely to inspect does not disqualify an otherwise eligible return. |
| Return costs | Original shipping and return shipping costs are deducted. A 25% restocking fee applies to change-of-mind vanity returns only, not returns for damaged, defective or incorrectly supplied items. |
| Order cancellation after 48 hours | A $50 fee applies to cancellations requested more than 48 hours after the order was placed. Shipped orders cannot be canceled. |
Shipping & delivery
Where we ship and how long it takes
We offer free shipping on all retail orders within the contiguous United States. We currently cannot ship to Alaska or Hawaii.
In-stock orders ship within 5 business days. This is the time to dispatch your order, not a delivery guarantee.
When you place an order, we estimate shipping and delivery dates based on item availability. Shipping normally takes approximately 7–10 business days, depending on your location. These are estimates, not guaranteed delivery dates; weather and local conditions may affect timing.
Please order ahead of your project schedule. Vanity Plus does not cover project expenses resulting from changes in shipping time.
Shipping charges
Shipping is free on all retail orders within the contiguous United States.
Curbside delivery and appointments
Delivery is curbside only. Carriers do not deliver inside your home, into your driveway or onto other private areas.
The carrier will call to arrange a delivery time. Please ensure someone age 18 or older is available at the delivery address to inspect and sign for the order.
A $150 re-delivery fee applies to missed delivery appointments.
If the carrier cannot reach you and sends the shipment back, it will be treated as a return, and return shipping fees will be deducted from your refund. Carriers cannot hold shipments if you are unable to receive them within a reasonable time.
Tracking your order
Once your order has been processed and picked up by the carrier, we will email your tracking number and a link to the carrier's website. Allow one business day for tracking information to update.
Open and inspect within 48 hours
You must open and inspect all packages and products within 48 hours of receiving your order to check for damage or missing parts, even if installation is scheduled for later. Report any issues to Vanity Plus promptly.
- Check at delivery. Inspect the packaging and note visible damage on the delivery receipt. If there is obvious damage, tell the freight carrier you wish to refuse the damaged package and record the reason on the receipt.
- Open and inspect promptly. Check the product and included components for cracks, chips, broken glass, damaged finishes and missing parts.
- Document the issue. Take clear photos of the damage, packaging and shipping labels. Keep the packaging while the issue is reviewed.
- Contact us promptly. Email or call using the details below. Provide your order number, a description of the problem and photos when available.
Please inspect before installation and contact us before installing a damaged item or attempting a repair.
Ancerre deliveries: Follow Ancerre's earlier delivery instructions. For freight shipments, Ancerre specifies inspection with the driver present, inspection within one hour and same-day damage reporting. Its damage-reporting instructions state no later than 24 hours after receipt. Do not wait 48 hours to report Ancerre delivery damage. See Ancerre's shipment inspection instructions and company policy.
For manufacturer defect coverage, see our Warranty Information page. The 48-hour inspection requirement concerns delivery condition and does not replace manufacturer warranty periods or manufacturer-specific shipping-damage procedures.
Returns & fees
Return eligibility
- Most new, unused items may be returned within 30 days of delivery.
- You must open and inspect the package and product within 48 hours of receiving your order to check for damage. Opening solely to inspect does not disqualify an otherwise eligible return. Keep the original packaging and included components.
- Clearance items and discontinued models identified as final sale in their product descriptions are not eligible for return.
- Items forwarded internationally by the customer are not covered by our return policy or warranty.
Costs deducted from your refund
- The original shipping cost.
- The return shipping cost.
- A 25% restocking fee for change-of-mind vanity returns only. This restocking fee does not apply to returns for damaged, defective or incorrectly supplied items.
How to start a return
Contact us with your order number and details of the item you wish to return. We will provide instructions for returning items from your order. Please contact us before shipping an item back.
When to expect your refund
You should generally expect your refund within four weeks of handing your package to the return carrier. Many refunds arrive sooner. The estimated timeline includes:
- Return transit: 5–10 business days.
- Processing after receipt: 3–5 business days.
- Bank processing: 5–10 business days.
Order cancellations
Call us as soon as possible with your order number if you wish to cancel.
- Cancellations after 48 hours: A $50 cancellation fee will be deducted from the refund for cancellation requests made more than 48 hours after the order was placed.
- Orders already shipped or picked up by the carrier: These cannot be canceled. Any eligible return is handled under the return policy and fees above.
Contact customer service
Our team is available Monday–Friday, 9 a.m.–4 p.m. Eastern Time.
- Email: info@vanity-plus.com
- Phone: (609) 776-1038
- Online: Contact Us
If you are not satisfied with your product, please reach out so we can help you understand the options available under this policy.
At Vanity Plus, we take pride in offering you the best bathroom vanities on the market, backed by our unbeatable price guarantee. When you choose one of our premium vanities, you can rest assured that you are making a smart and secure investment for your home. Our commitment to quality craftsmanship, stylish designs, and durable materials ensures that your purchase will stand the test of time, delivering both functionality and aesthetics. Moreover, with our price guarantee, you can be confident that you won't find a better deal elsewhere. If, by any chance, you come across a lower price on a similar product, we'll match it and even beat it by 5%.
Your satisfaction is our top priority, and we want you to feel confident that you are getting the best value for your money. So, indulge in the luxury of our bathroom vanities with peace of mind, knowing that your purchase is not only safe but also the finest choice available. Experience the ultimate combination of quality, affordability, and exceptional customer service only at Vanity Plus.
Find warranty information for your purchase and learn what to do if an item arrives damaged or develops a problem. Coverage varies by manufacturer, product and component. Refer to the warranty supplied with your product for the terms that apply to your purchase.
Inspect your delivery within 48 hours
Please open and inspect all packages and products within 48 hours of receiving your order, even if installation is scheduled for a later date.
- Check the packaging and each item for cracks, chips, broken glass, damaged finishes or missing components.
- Photograph any damage, the outer packaging and the shipping labels. Keep the packaging while the issue is being reviewed.
- Contact Vanity Plus promptly if you find damage or missing items. Include your order number, photos and a short description.
- Inspect the product before installation. If you find damage, contact us before installing or attempting a repair.
Ancerre orders: Earlier delivery inspection and damage-reporting instructions apply. See the Ancerre section below; do not wait 48 hours to report Ancerre delivery damage.
This inspection reminder concerns delivery condition. Manufacturer warranty coverage and its applicable time limits are described separately below. For delivery and return procedures, see our Shipping & Returns page.
Warranty coverage at a glance
The summary below covers the manufacturers listed on this page. Warranty eligibility, exclusions and available remedies depend on the manufacturer's terms.
Blossom
| Product category | Warranty period |
|---|---|
| Vanities | 1 year from purchase |
| Bathroom accessories | 1 year from purchase |
| Mirrors and medicine cabinets | 1 year from purchase |
| LED mirrors | 2 years from purchase |
| Drain accessories | 1 year from purchase |
| Faucets | Limited lifetime coverage for the original consumer while they own the home where the faucet is installed; see conditions below. |
Moreno Bath
One-year limited warranty covering defects in materials and workmanship for the original purchaser, with proof of purchase from Moreno Bath or an authorized dealer. See the detailed terms below for exclusions, claim requirements and remedies.
The existing Moreno Bath terms refer to both the purchase date and the delivery date in different provisions. Contact us with your receipt and delivery date so we can confirm the applicable timing for your claim.
Ancerre Designs
Ancerre provides limited coverage for defects in materials and workmanship. Eligibility depends on the product-specific terms, including purchase through an authorized dealer and normal residential use by the original owner at the original installation site.
| Product category | Warranty period |
|---|---|
| Bath vanities | 3 years from purchase |
| Bathtubs | 3 years from purchase; see pre-installation leak-test and activation requirements below. |
| LED mirrors | 1 year from purchase; see installation and documentation requirements below. |
These periods should not be applied to other Ancerre product categories without checking the model's documentation. See Ancerre's detailed terms and claim instructions below.
Other manufacturers and product-specific coverage
If your brand or product is not listed here, check its product page and included warranty documentation, or contact us for help finding the correct terms. Do not apply another brand's warranty to your product.
How to request warranty help
- Gather your order details. Have your order number or dated proof of purchase, product name, model and purchase date ready.
- Describe the issue. Include when you noticed the problem and clear photos of the item and affected area.
- Contact Vanity Plus. Email info@vanity-plus.com or use our Contact Us page so we can help identify the applicable warranty and next steps.
- Wait for return or repair instructions. Contact us before sending an item back or arranging a repair. Manufacturer authorization may be required.
Shipping, labor, removal and reinstallation costs may be excluded. Review the terms for your manufacturer before arranging work.
Detailed manufacturer terms
Expand the sections below to read the warranty terms listed for each manufacturer:
Blossom faucet warranty — coverage, exclusions and limitations
Blossom faucet terms
- Blossom warrants, to the original consumer, the ceramic cartridge, parts and the finish used in Blossom faucets to be free from manufacturing defects in material and workmanship for a “Lifetime,” as long as the original consumer owns the home in which the faucet(s) are installed. If any such Blossom faucet proves to be defective during the warranty period to the original owner, Blossom will provide replacement parts free of charge at the location of the purchase.
- *This warranty does not cover ceramic cartridges, parts or finishes which have been improperly installed, damaged or subjected to misuse or abuse used in a location other than a residential kitchen or faucets which are scratched or scuffed due to the use of corrosive or abrasive cleaning agents. This warranty does not cover shipping costs, labor costs, or any other costs associated with the installation or replacement of the product/parts and is extended only to the original consumer-purchaser of the faucet.
- Blossom is not responsible or liable for indirect, special or consequential damages arising out of or in connection with the use or performance of its faucets or ceramic cartridges, and its liability under this warranty is limited to replacement of the defective material at the location of purchase.
- **Blossom makes no additional warranties, expressed or implied, and any implied warranty including that of merchantability or fitness for a particular purpose is limited in its duration to the duration of the written limited warranties set forth herein. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages or limitations on the duration of an implied warranty, so the above limitations or exclusions may not apply to you.
- This warranty gives you specific legal rights and may also have other rights, which vary from state to state, or province to province.
Moreno Bath — one-year limited warranty terms
One Year Limited Warranty
The warranty obligations of Moreno Bathroom Vanity Inc. (“Moreno Bath”) for these products are limited to the terms set forth below:
What IS Covered:
All of our products come with a one-year warranty. This limited warranty covers defects in materials and workmanship in this product. Should the product contain manufacturer defects or if it does not work upon arrival, this warranty covers a max of two replacements within one year from the date you received your order. This warranty does not cover physical damage from misuse or accidental damage to the product. We will only honor warranty claims of purchases made from Moreno Bath Inc or authorized dealers.
After two replacements are issued, you have the option to opt for store credit.
Proof of purchase is required.
What is NOT Covered
Process defects do not include the customer's subjective requirements for the product, and do not include small errors that do not affect the normal use and appearance of the product.
This limited warranty does not cover a slight color difference between the real object and the picture. Due to lighting reasons, the color of the physical item will be different in different lighting environments, and it will also be slightly different when taken with a mobile phone or camera. Especially the specular and wood grain colors. For the color of the wood grain, please mainly refer to the grain of the wood grain to judge.
This limited warranty does not cover any damage, deterioration, or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Moreno Bathroom Vanity Inc. to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. Without limiting any other exclusion herein, Moreno Bathroom Vanity Inc. does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated hardware(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.
How Long this Coverage Lasts
The standard limited warranty for Moreno Bath products is 1 year from the date of original purchase, no exceptions.
Who is Covered
Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of this product.
What Moreno Bath Will Do
Moreno Bath will, at its sole discretion, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty: 1. Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and labor to complete the repair and restore this product to its proper operating condition. Moreno Bath will also pay the shipping costs necessary to return this product once the repair is complete. 2. Replace this product with a direct replacement or with a similar product deemed by Moreno Bath to perform substantially the same function as the original product. 3. Issue a refund of the original purchase price less depreciation to be determined based on the age of the product at the time remedy is sought under this limited warranty.
What Moreno Bath Will Not Do Under This Limited Warranty
If this product is returned to Moreno Bath or the authorized dealer from which it was purchased, or any other party authorized to repair Moreno Bath products, this product must be insured during shipment, with the insurance and shipping charges prepaid by you. If this product is returned uninsured, you assume all risks of loss or damage during shipment. Moreno Bath will not be responsible for any costs related to the removal or re-installation of this product from or into any installation. Moreno Bath will not be responsible for any costs related to any setting up this product, any adjustment of this product, or any kind of costs required for a specific installation of this product.
How to Obtain a Remedy Under This Limited Warranty
To obtain a remedy under this limited warranty, you must contact either the authorized Moreno Bath reseller from whom you purchased this product or the Moreno Bath office nearest you. For a list of authorized Moreno Bath resellers and/or Moreno Bath authorized service providers, visit our web site at www.morenobath.com or contact the Moreno Bath office nearest you. In order to pursue any remedy under this limited warranty, you must possess an original, dated receipt as proof of purchase from an authorized Moreno Bath reseller. If this product is returned under this limited warranty, a return merchandise authorization number, obtained from Moreno Bath, will be required (RMA number). You may also be directed to an authorized reseller or a person authorized by Moreno Bath to repair the product. If it is decided that this product should be returned directly to Moreno Bath, this product should be properly packed, in the original carton, for shipping. Cartons not bearing a return authorization number will be refused and a refund will not be processed.
Ancerre Designs — category-specific limited warranties
This is a summary. Review the manufacturer's document for your product and purchase, including its care and installation instructions, before arranging work.
Bath vanities: 3-year limited warranty
Coverage runs from purchase and is limited to the original owner and installation site, authorized-dealer purchases and normal residential use. Exclusions include improper care or installation, misuse, alterations, fire or flood, and natural variations in stone, quartz or wood. Installing a vanity with obvious visual defects voids coverage under Ancerre's terms. Labor, removal and reinstallation expenses are excluded.
Read Ancerre's vanity warranty and care instructions (PDF).
Bathtubs: 3-year limited warranty
The non-transferable limited warranty begins at purchase for personal or single-family residential use. Ancerre decides whether to supply a replacement part or component; it does not reimburse labor. Exclusions include installation or care that does not follow its instructions, misuse, alterations and damage caused by carriers or installers. Damage or finish defects discovered before installation should be reported before proceeding.
Before installation: Follow the installation and care guide, perform the required leak test, and send proof of purchase plus a photograph of the tub being tested to orders@ancerre.com to activate the bathtub warranty.
Read Ancerre's bathtub installation, care and warranty guide (PDF).
LED mirrors: 1-year limited warranty
The period begins at purchase from an authorized Ancerre distributor or dealer. Products sold as secondhand, open-box, blemished, store-display or already-damaged items are excluded. Its terms require installation by a licensed electrician or tradesperson in accordance with local regulations, proof of purchase and an electrical-safety certificate when requested. Exclusions include improper installation or care, unauthorized repairs or modifications, electrical-supply faults and ordinary wear. Labor and removal or installation expenses are excluded. Replacement parts receive the remaining original warranty period.
Read Ancerre's LED-mirror warranty and claim instructions (PDF).
Delivery damage: earlier instructions apply
For freight deliveries, Ancerre specifies inspection with the driver present, inspection within one hour and damage reporting the same day. Its company policy says to report delivery damage no later than 24 hours after receipt. The separately published LED-mirror warranty PDF states four days for shipment-damage reports. Because these published instructions differ, report any damage immediately and contact Vanity Plus to confirm the requirements for your shipment; do not wait for installation or assume the general 48-hour inspection request overrides Ancerre's instructions.
Ancerre shipment inspection instructions · Ancerre company and return policy
How to request help
Contact Vanity Plus at info@vanity-plus.com or through our Contact Us page with your order number, dated proof of purchase, model, photos and a description of the issue. Ancerre accepts warranty claims at orders@ancerre.com or 888-830-8828. Contact us or Ancerre before installation, modification, repair or return when an issue is identified. Keep the product and packaging until you receive instructions. Manufacturer review determines eligibility and the remedy available under the applicable terms.
Review delivery timing, inspection requirements and return options before placing your order. If you need help with a shipment or return, contact our customer service team with your order number.
At A Glance
| Item | Policy |
|---|---|
| Shipping area | Free shipping on all retail orders within the contiguous United States; no shipping to Alaska or Hawaii. |
| Dispatch time | In-stock orders ship within 5 business days. This is dispatch timing, not a delivery guarantee. |
| Estimated shipping time | Approximately 7–10 business days, depending on location. Timing is not guaranteed. |
| Delivery service | Curbside only. Someone age 18 or older must be present to inspect and sign. |
| Damage or missing parts | Open and inspect within 48 hours of receipt and report issues promptly. Earlier manufacturer-specific delivery instructions may apply; see below. |
| Return window | Most new, unused items may be returned within 30 days of delivery. Opening solely to inspect does not disqualify an otherwise eligible return. |
| Return costs | Original shipping and return shipping costs are deducted. A 25% restocking fee applies to change-of-mind vanity returns only, not returns for damaged, defective or incorrectly supplied items. |
| Order cancellation after 48 hours | A $50 fee applies to cancellations requested more than 48 hours after the order was placed. Shipped orders cannot be canceled. |
Shipping & delivery
Where we ship and how long it takes
We offer free shipping on all retail orders within the contiguous United States. We currently cannot ship to Alaska or Hawaii.
In-stock orders ship within 5 business days. This is the time to dispatch your order, not a delivery guarantee.
When you place an order, we estimate shipping and delivery dates based on item availability. Shipping normally takes approximately 7–10 business days, depending on your location. These are estimates, not guaranteed delivery dates; weather and local conditions may affect timing.
Please order ahead of your project schedule. Vanity Plus does not cover project expenses resulting from changes in shipping time.
Shipping charges
Shipping is free on all retail orders within the contiguous United States.
Curbside delivery and appointments
Delivery is curbside only. Carriers do not deliver inside your home, into your driveway or onto other private areas.
The carrier will call to arrange a delivery time. Please ensure someone age 18 or older is available at the delivery address to inspect and sign for the order.
A $150 re-delivery fee applies to missed delivery appointments.
If the carrier cannot reach you and sends the shipment back, it will be treated as a return, and return shipping fees will be deducted from your refund. Carriers cannot hold shipments if you are unable to receive them within a reasonable time.
Tracking your order
Once your order has been processed and picked up by the carrier, we will email your tracking number and a link to the carrier's website. Allow one business day for tracking information to update.
Open and inspect within 48 hours
You must open and inspect all packages and products within 48 hours of receiving your order to check for damage or missing parts, even if installation is scheduled for later. Report any issues to Vanity Plus promptly.
- Check at delivery. Inspect the packaging and note visible damage on the delivery receipt. If there is obvious damage, tell the freight carrier you wish to refuse the damaged package and record the reason on the receipt.
- Open and inspect promptly. Check the product and included components for cracks, chips, broken glass, damaged finishes and missing parts.
- Document the issue. Take clear photos of the damage, packaging and shipping labels. Keep the packaging while the issue is reviewed.
- Contact us promptly. Email or call using the details below. Provide your order number, a description of the problem and photos when available.
Please inspect before installation and contact us before installing a damaged item or attempting a repair.
Ancerre deliveries: Follow Ancerre's earlier delivery instructions. For freight shipments, Ancerre specifies inspection with the driver present, inspection within one hour and same-day damage reporting. Its damage-reporting instructions state no later than 24 hours after receipt. Do not wait 48 hours to report Ancerre delivery damage. See Ancerre's shipment inspection instructions and company policy.
For manufacturer defect coverage, see our Warranty Information page. The 48-hour inspection requirement concerns delivery condition and does not replace manufacturer warranty periods or manufacturer-specific shipping-damage procedures.
Returns & fees
Return eligibility
- Most new, unused items may be returned within 30 days of delivery.
- You must open and inspect the package and product within 48 hours of receiving your order to check for damage. Opening solely to inspect does not disqualify an otherwise eligible return. Keep the original packaging and included components.
- Clearance items and discontinued models identified as final sale in their product descriptions are not eligible for return.
- Items forwarded internationally by the customer are not covered by our return policy or warranty.
Costs deducted from your refund
- The original shipping cost.
- The return shipping cost.
- A 25% restocking fee for change-of-mind vanity returns only. This restocking fee does not apply to returns for damaged, defective or incorrectly supplied items.
How to start a return
Contact us with your order number and details of the item you wish to return. We will provide instructions for returning items from your order. Please contact us before shipping an item back.
When to expect your refund
You should generally expect your refund within four weeks of handing your package to the return carrier. Many refunds arrive sooner. The estimated timeline includes:
- Return transit: 5–10 business days.
- Processing after receipt: 3–5 business days.
- Bank processing: 5–10 business days.
Order cancellations
Call us as soon as possible with your order number if you wish to cancel.
- Cancellations after 48 hours: A $50 cancellation fee will be deducted from the refund for cancellation requests made more than 48 hours after the order was placed.
- Orders already shipped or picked up by the carrier: These cannot be canceled. Any eligible return is handled under the return policy and fees above.
Contact customer service
Our team is available Monday–Friday, 9 a.m.–4 p.m. Eastern Time.
- Email: info@vanity-plus.com
- Phone: (609) 776-1038
- Online: Contact Us
If you are not satisfied with your product, please reach out so we can help you understand the options available under this policy.
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